About Us

Our history

SumoSnack is a Japanese online store made for all Japanese snacks and culture lovers.

We are a small startup, born in 2022 right after new year’s day. We’re in Tokyo, few minutes from Akihabara(place for anime lovers), dropshipping many Japanese products. 

Our goal is to help our customers to save time and money but also get the most popular and nice quality products

We want to bring you the fun goods, the yummy stuff, the crazy things, unique tastes and flavors from the Japanese streets!

Shipping and Refund policy

We ship from Japan to every country in the world. We offer different shipping options that will appear on your checkout page.

JapanPost EMS

Fastest and reliable shipping! We send the items and will arrive for approximately 3-5 days to depends on your location. 

JapanPost Airmail 

The moment this shipping method is unavailable. 

JapanPost regular (seamail) delivery

The most reasonable shipping method takes from about 2 – 4 weeks for a package to be delivered. However, please note that delays can occur because of JapanPost package handling, 

Unfortunately, we cannot offer refunds for anything if your order is delayed. If you like super fast shipping (please use EMS service).  

Order processing

We will ship your order as fast as we can!

Sometimes the products that the customer ordered might not be in stock, therefore we will contact you asap to give you further options. Usually order processing take from 1 to 5 days to be shipped.

Returns

We don’t accept any returns(except damaged items). As the weather heats up, becomes more difficult to promise that chocolate will arrive in good condition. If the temperature in your place is a little high, chocolate may arrive damaged. We cannot held any responsible for any melted chocolate! 

Broken mugs/cups

As we dropshipping also mugs/cups from Japan, sometimes product might arrive damaged, in this case please contact us immediately, of course you should provide pictures and order number in your email!

Where is my order?

The delivery time of your order depends on the chosen to ship method. Before checkout they will ask you which shipping method fits you! As surface mail takes 1month as usual for delivery, during the pandemic might take up to 3months. The code we provide can track all other shipping methods!

How can I track my order?

If you have chosen a shipping method that provides tracking number, you can find it at your email after we have shipped order. Many of the email might be in the SPAM folder, we suggest check your email properly before contacting us!

Anyway!

If you have any problem with order, doesn’t matter what that is. Please send us a message, from the form below. We will answer as soon as possible!

Our email is support[@]sumosnack.net